Because BuySmiley sources items from our own local stock as well as AliExpress and 1688 suppliers, warranty coverage depends on where an item came from. This page explains what that means in practice. For damaged, defective, or wrong items, see our Refund Policy — the sections below are about longer-term product faults after the return window has passed.
1. What's Covered
- Manufacturing defects that cause the item to stop working or not function as described, discovered during normal use.
- Where the manufacturer or our supplier offers their own stated warranty on non-electronic items, we'll help coordinate that claim on your behalf.
2. What's Not Covered
- Electronic products carry no warranty — only our Refund Policy's return window applies to these, not an extended warranty.
- Damage from misuse, accidents, unauthorized repairs, or normal wear and tear.
- Items without a manufacturer warranty to begin with (common for low-cost dropship/wholesale items) — these are only covered under our Refund Policy's return window, not an extended warranty.
- Cosmetic issues that don't affect function, reported after the return window in our Refund Policy has passed.
- Consumables and items explicitly marked as non-warrantied on the product page.
3. Warranty Period
There is no single fixed warranty period across all products — it depends on the specific item and, for dropship/wholesale items, what the original manufacturer or supplier offers. Where a warranty period is stated on the product page at the time of purchase, that period applies. If none is stated, the item is covered only under our standard return window (see Refund Policy), not an extended warranty.
4. How to Make a Claim
Contact support with your order number, a description of the fault, and photos or a short video showing the issue:
- Email: support@buysmiley.com
- Phone: +880 1355-236733
We'll confirm whether the item has warranty coverage and, if so, the next steps — which may include sending the item back to us or, for supplier-backed warranties, coordinating directly with the manufacturer or supplier on your behalf.
5. Changes to This Policy
We may update this Warranty Info page from time to time. If we make material changes, we will update the "Last updated" date at the top of this page.