Shipping works a little differently depending on where an item comes from. Here's what to expect for each type of order.
1. Local Stock Items (Retail)
Items we hold in our own local inventory are shipped within Bangladesh via our courier partner (currently Sundarban Courier Service), with an estimated delivery time of 3–5 business days from when the order is confirmed. The local delivery charge is calculated at checkout based on your delivery address and the item's weight.
2. Dropship Items (AliExpress)
Dropship items are ordered from our AliExpress suppliers specifically for your order once confirmed, then shipped internationally to Bangladesh before final local delivery to you. Estimated delivery is typically 10–20 business days total, depending on the supplier's processing time, international shipping method, and customs clearance — these are estimates, not guarantees, and can occasionally take longer around major holidays or customs delays outside our control. Import shipping cost is shown at checkout based on the item's weight and shipping category.
3. Wholesale Items (Bulk)
Wholesale orders are sourced per order from our 1688 suppliers in bulk quantities. Because these are often larger/heavier shipments, delivery timelines and shipping costs are calculated individually based on quantity, weight, and the shipping method selected at checkout, and are generally similar to or longer than standard dropship timelines.
4. How Shipping Is Paid
If you pay online (SSLCommerz, bKash, or EPS), the amount charged online covers the product price only — the shipping/delivery charge is collected separately as cash on arrival, same as a standard Cash on Delivery order. If you choose Cash on Delivery for the whole order, both the product price and shipping charge are collected together when your order arrives.
5. Order Status and Tracking
You can see your order's current status (Pending, Processing, Shipped, Delivered) from your account's Order History once you're signed in. For a guest checkout, an account is created automatically using your checkout email so you can track your order the same way — see our Terms of Service for details.
6. Questions About Your Shipment
If your order is taking longer than expected or you have a shipping question, contact us:
- Email: support@buysmiley.com
- Phone: +880 1355-236733